Refund policy

Introduction Welcome to Rising Kee, your trusted digital marketing agency. We understand that sometimes things may not go as planned, and we want to ensure that you have a clear understanding of our refund policy. This policy outlines the circumstances under which we offer refunds, ensuring transparency and fairness in all our transactions.
  1. Eligibility for Refund
We at Rising Kee are committed to providing high-quality digital marketing services and delivering results. We believe in our ability to meet and exceed your expectations. However, refunds will only be considered under specific conditions, as detailed below:
  1. Circumstances for Refund
  2. Service Fault: We will initiate a refund in the event of a service fault or deficiency on our part. This includes, but is not limited to, errors, omissions, or failures that result in a significant negative impact on the services provided to you.
  3. Delays: Refunds will be issued in cases of unreasonable delays in project completion caused by our agency. These delays must be substantial and not attributable to factors beyond our control or any changes in project requirements requested by the client.
  4. Requesting a Refund
To request a refund, you must follow these steps:
  1. Contact Us: Send an email to our customer support team at refunds@risingkee.com, explaining the reasons for your request and providing relevant documentation or evidence to support your claim.
  2. Evaluation: Our team will thoroughly evaluate your request and the circumstances surrounding it. We may request additional information or clarification from you.
  3. Refund Decision: After careful review, we will make a determination regarding your refund request. If your request is approved, we will process the refund within [X] business days.
  4. Refund Method
Refunds will be issued using the same payment method you used for your original purchase, unless otherwise agreed upon by both parties.
  1. Non-Refundable Situations
We want to be transparent about situations where refunds will not be granted:
  1. Client Responsibility: Refunds will not be granted for issues arising from actions or decisions made by the client or external factors beyond our control.
  2. Project Changes: Refunds will not be issued for changes in project scope, objectives, or requirements requested by the client, leading to delays or adjustments in the project timeline.
  3. Dispute Resolution
If there is a disagreement regarding a refund request, both parties will make good faith efforts to resolve the issue through negotiation and discussion. If an agreement cannot be reached, the matter may be subject to mediation or arbitration in accordance with applicable laws.
  1. Changes to the Refund Policy
Rising Kee reserves the right to modify this refund policy at any time without prior notice. Any changes will be posted on our website, and it is your responsibility to review this policy periodically. Contact Us If you have any questions or concerns regarding our refund policy, please feel free to reach out to us at refunds@risingkee.com. Thank you for choosing Rising Kee as your digital marketing partner. We are dedicated to delivering exceptional services and ensuring your satisfaction.